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Return & Refund Policy
Business Name: Nainital Enterprises
1. Overview
At Nainital Enterprises, we strive to provide you with a seamless online shopping experience. If you are not entirely satisfied with your purchase, we’re here to help.
2. Return Eligibility
You may request a return under the following conditions:
The product is damaged, defective, or incorrect
You have received a different item than what was ordered
The product is unused, in its original packaging, and with all accessories/manuals intact
The return request is initiated within 7 days of delivery
3. Non-Returnable Items
The following products are not eligible for return:
Perishable goods (food, flowers, etc.)
Personal care items (cosmetics, grooming products)
Products with hygiene concerns (innerwear, masks, etc.)
Items marked as "non-returnable" on the product page
Customized or made-to-order products
4. How to Request a Return
To request a return:
Email us at contact.nainital@gmail.com or WhatsApp us at +91 9837-44715
Mention your Order ID, reason for return, and attach clear photos/videos if applicable
Our team will review your request within 24–48 hours
Once approved, we’ll arrange a pickup or request you to ship the item to us
5. Refund Process
Once we receive and inspect the returned item, we will notify you of the status of your refund.
Approved refunds will be processed to your original payment method within 5–7 business days
In the case of Cash on Delivery (COD), you may be asked for UPI/Bank details
Shipping charges (if any) are non-refundable unless the error was on our part
6. Order Cancellations
Orders can be cancelled before dispatch only
To cancel an order, contact us immediately after placing the order
If already shipped, the order must go through the return process
7. Exchange Policy
We do not offer direct exchanges. You may return an eligible item and place a new order separately.
8. Damaged / Wrong Item Received
If the package you receive is:
Physically damaged
Tempered or opened
Has missing items
You must notify us within 24 hours of delivery with photos and unboxing video (if available). Delayed claims may not be accepted.
9. Contact Information
For returns, cancellations, and refund-related queries, contact us:
📧 Email: contact.nainital@gmail.com
📞 Phone / WhatsApp: +91 9837044715
📍 Address: Line No. 8, Azad Nagar, Haldwani, Nainital, Uttarakhand – 263139
10. Legal & Compliance
This policy is compliant with:
Consumer Protection (E-Commerce) Rules, 2020
IT Act, 2000 and relevant amendments
Guidelines issued by payment gateway and online transaction authorities in India